Terms of service

Website: www.inovael.com

By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

1. About us

INOVAEL is a UK-based online pet store offering toys, accessories, grooming tools, food and other essentials for dogs, cats and other pets.

Company name: UK Product House Ltd
Company number: 16558910
VAT number: GB528009010
Email: cs@inovael.com
Address: 46 East Road, West Drayton, UB7 9EZ, United Kingdom

2. Eligibility

To place an order, you must be:

  • At least 18 years old
  • Legally able to enter into binding contracts

3. Product information

We take great care to make sure product descriptions, images and prices are accurate. However, minor variations in appearance may occur because of screen differences or supplier updates.

We reserve the right to update product information, pricing or availability at any time without notice.

4. Ordering

  • Orders are subject to availability and confirmation.
  • Once you place an order, you will receive a confirmation email.
  • We reserve the right to cancel or refuse any order (for example, because of suspected fraud, pricing errors or stock issues).

5. Prices and payment

  • All prices are shown in GBP (£) and include VAT where applicable.
  • We accept payment through secure third-party providers (for example, Stripe or PayPal).
  • Full payment must be received before dispatch.

6. Shipping and delivery

  • We currently deliver to the UK only.
  • Delivery times vary depending on location and the delivery method chosen.
  • We aim to dispatch orders within 1–2 working days. Delays may occur during busy periods or because of courier issues.

Full details are available in our Shipping Policy.

7. Returns and refunds

You have the right to return most products within 14 days of delivery, in line with UK consumer law. Items must be unused and in their original packaging.

For faulty or incorrect items, we offer a full refund or replacement. Please see our Refund Policy for details.

8. Your information

By using our site, you agree to our Privacy Policy, which explains how we collect, store and use your data. We take data protection seriously and comply with UK GDPR.

9. Your account

If you create an account on our website:

  • Keep your login details confidential.
  • You are responsible for any activity under your account.
  • We may suspend or close accounts for misuse or fraudulent activity.

10. Intellectual property

All content on this website (including logos, images, text and design) belongs to INOVAEL or its licensors, except third-party brand names and logos, which belong to their respective owners. You may not copy, reproduce or use our content without written permission.

11. Limitation of liability

We are not liable for:

  • Indirect or consequential loss
  • Delays caused by third-party couriers
  • Allergic reactions or adverse effects from products not used as instructed

Our liability is limited to the total price paid for the order in question. Nothing in these terms affects your statutory rights.

12. Events beyond our control

We are not responsible for delays or failure to perform caused by events beyond our reasonable control (for example, strikes, natural disasters, courier disruption or pandemics).

13. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to these terms

We may update these terms at any time. Continued use of the website after an update means you accept the changes.

15. Contact us

If you have any questions, please contact our customer service team:

Email: cs@inovael.com
Address: 46 East Road, West Drayton, UB7 9EZ, United Kingdom