free shipping this Week On order over £40
+44 7448 514235 cs@inovael.com
free shipping this Week On order over £40

Terms of service

📄 INOVAEL – Terms & Conditions

Website: www.inovael.com

By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any order.

1. About Us

INOVAEL is a UK-based online pet products store offering a wide range of toys, accessories, grooming tools, and other essentials for dogs and cats.

Company Name: UK Product House
Email: cs@inovael.com
Registered Address: 277 long lane ,Hillingdon, Uxbridge UB10 9JS

2. Eligibility

To place an order, you must be:

  • At least 18 years old

  • Legally capable of entering into binding contracts

3. Product Information

We take great care to ensure product descriptions, images, and prices are accurate. However, minor variations in appearance may occur due to screen differences or supplier updates.

We reserve the right to update product information, pricing, or availability at any time without notice.

4. Ordering Process

  • Orders are subject to availability and confirmation.

  • Once you place an order, you will receive a confirmation email.

  • We reserve the right to cancel or refuse any order (e.g. due to suspected fraud, pricing errors, or stock issues).

5. Prices & Payment

  • All prices are listed in GBP (£) and include VAT where applicable.

  • We accept payments via secure third-party providers (e.g., Stripe, PayPal).

  • Full payment must be received before dispatch.

6. Shipping & Delivery

  • We currently deliver to the UK only.

  • Delivery times vary depending on location and method chosen.

  • We aim to dispatch orders within 1–2 business days. Delays may occur during peak periods or due to courier issues.

Full details available on our Shipping Policy page.

7. Returns & Refunds

You have the right to return most products within 14 days of delivery, in accordance with UK consumer law. Items must be unused, in original packaging.

For faulty or incorrect items, we offer full refunds or replacements.
See our full Returns & Refund Policy for details.

8. Your Information

By using our site, you agree to our Privacy Policy, which explains how we collect, store, and use your data. We take data protection seriously and comply with UK GDPR.

9. Account Use

If you create an account on our website:

  • Keep your login information confidential.

  • You’re responsible for any activity under your account.

  • We may suspend or close accounts for misuse or fraudulent activity.

10. Intellectual Property

All content on this website (logos, images, text, design) is the property of INOVAEL or its licensors. You may not copy, reproduce, or use it without written permission.

11. Limitation of Liability

We are not liable for:

  • Indirect or consequential loss

  • Delays caused by third-party couriers

  • Allergic reactions or adverse effects from products not used as instructed

Our liability is limited to the total price paid for the order in question.

12. Force Majeure

We are not responsible for delays or failure to perform due to events beyond our control (e.g., strikes, natural disasters, courier disruptions, pandemics).

13. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of UK courts.

14. Changes to These Terms

We may update these Terms at any time. Continued use of the website after updates constitutes your acceptance of the changes.

15. Contact Us

If you have any questions or concerns, contact our customer service team at:

📧 Email: cs@inovael.com
📍 Address: 277 long lane ,Hillingdon, Uxbridge UB10 9JS