Shipping policy

At INOVAEL, we aim to deliver your pet’s favourite products quickly, safely and reliably across the UK.

Where we deliver

  • All areas within the United Kingdom (England, Scotland, Wales and Northern Ireland).
  • We do not currently deliver to the Channel Islands, the Isle of Man or PO Boxes.

Delivery options and rates

Delivery method Delivery time Cost
Standard Delivery 2–4 working days £3.99, or FREE on orders over £40
Express Delivery (optional) 1–2 working days £6.99
Tracked Delivery (optional) 2–3 working days £5.49

Please note: delivery times exclude weekends and public holidays. Available options and final charges are shown at checkout.

Order processing times

  • Orders are usually dispatched within 1–2 working days of payment confirmation.
  • Orders placed at weekends or on bank holidays are processed on the next working day.

Delivery partners

We use trusted UK couriers such as Royal Mail, DPD, Evri and Yodel, depending on your location and chosen delivery method.

Tracking your order

Once your order has been dispatched, you will receive a confirmation email with a tracking link so you can follow your parcel to your door.

Missed deliveries

If you are not available to receive your parcel:

  • The courier may attempt redelivery or leave a card with instructions.
  • You can usually rearrange delivery or collect from a local depot.

Delays

We do our best to meet delivery times, but delays can occasionally happen because of:

  • Courier disruption
  • Weather conditions
  • Public holidays or busy sales periods

If your order has not arrived within the estimated time, please contact us at cs@inovael.com.

Undeliverable orders

If your order is returned to us because of an incorrect or incomplete address, or after failed delivery attempts:

  • We will contact you to arrange redelivery.
  • Additional delivery charges may apply.

Lost or damaged parcels

  • If your parcel is lost or arrives damaged, please tell us within 7 days of the expected delivery date.
  • We will arrange a replacement or refund based on the courier’s investigation.

Questions?

Our customer care team is happy to help.
Email: cs@inovael.com
Phone: +44 7448 514235